If you're running an agency and considering adding hosting services (via reseller hosting) to your offerings, choosing the right plan matters — not just for profit but for your brand reputation and client satisfaction. Below is a detailed guide on how to choose the best reseller hosting for your agency, with key criteria to evaluate + what you should ask + some recommended providers.

✅ Key Criteria to Evaluate

Here are the most important features and qualities to look for when selecting a reseller hosting plan. Many sources agree on these.
hosting.com
+5
resellerclub.com
+5
TechBullion
+5

1. Uptime & Reliability

The hosting provider should guarantee a high uptime (e.g., 99.9% or better) because if your clients' websites go down, you will bear the consequences.
resellerclub.com
+2
5wire.co.uk
+2

Check real-world reviews to see if they deliver on that guarantee.
hosting.com

Ask: "What is your historical uptime (last 12-24 months) and what is your SLA (service-level agreement) for uptime?"

2. Performance & Infrastructure

The plan should have strong hardware (fast CPUs, NVMe or SSD storage, enough RAM) so your clients' sites load quickly.
appkod.com
+1

Bandwidth, disk space, and resources should scale as your client base grows. Scalability is key.
TechBullion
+1

Ask: "What are the specs (CPU, RAM, storage type, I/O limits)? How easy is it to scale?"

3. Control Panel + Client Management Tools

As an agency/reseller you'll want a control panel (like WHM/cPanel, Plesk, DirectAdmin) to manage multiple client accounts easily.
TechBullion
+1

Billing & automation tools are a big plus (e.g., WHMCS integration) so you don't have to manually invoice or provision.
Bluehost
+1

Ask: "Which control panel is provided? Is billing automation included or optional? What's the interface like for my clients?"

4. White-Label Branding

If you want to offer hosting under your agency's brand (instead of being a "just a reseller" of someone else's name), white-label capability is crucial. You should be able to change logos, nameservers, control panel branding, invoices.
resellerclub.com
+1

This helps build your brand credibility and client trust.

Ask: "Can I fully rebrand the service, nameservers, control panel? What limitations are there (if any)?"

5. Support & Service

Since you're effectively delivering hosting (your brand is on it), the upstream provider must offer excellent support. 24/7 availability, multiple channels (live chat, phone, ticket).
hosting.com
+1

You'll want to know how much escalation/reseller support they give you (not just end-users).

Ask: "How does your support work for resellers? What's the expected response time? Are there dedicated channels for resellers?"

6. Security, Backups & Add-ons

Hosting is only as good as its security and backup strategy. Look for SSL certificates, malware scanning, DDoS protection, daily backups.
5wire.co.uk
+1

These features help you safeguard your clients' websites and protect your agency reputation.

Ask: "Are backups included (how often)? What security protections are included? What happens in the event of a hack or outage?"

7. Pricing & Profitability

Evaluate the reseller plan cost vs what you can charge clients. The margin matters.
hosting.com

Check for hidden fees (renewal price increases, extra fees for add-ons).

Ask: "What's the renewal cost? Are there any hidden charges? Are domain registration, SSL, etc available at reseller discounted rates?"

8. Terms of Service & Fair Use

Reseller hosting often comes with fair-use policies. Make sure the provider's rules align with your business model (especially if you host many clients or high-traffic sites).
hosting.com

Ask: "Are there usage limits (CPU, RAM, I/O) that might impact my clients with higher traffic? What happens if one client uses excessive resources?"

🔍 Checklist for Your Decision

You can walk through this as a mini-checklist when comparing providers:

 Uptime guarantee ≥ 99.9% + real customer reviews

 Strong infrastructure (SSD/NVMe, appropriate CPU/RAM)

 Control panel + billing automation tools

 White-label branding fully supported

 24/7 support available for reseller issues

 Security features + backups included

 Transparent pricing, good margin potential

 Terms of Service align with your business model

🎯 Additional Considerations for an Agency

Target clients: If you host mainly small websites (e.g., simple brochure sites), a modest plan is okay. But if you host e-commerce clients, high-traffic blogs, you'll need more robust resources & maybe even a managed VPS rather than a basic reseller.

Billing & upsell opportunities: If you add hosting to your design/development services, use the hosting as a recurring revenue stream. Consider bundling it with your maintenance retainer.

Migration & onboarding: Choose a provider that helps with migrations, or offers easy migration tools, so you can bring existing client sites smoothly.

Backup plan / Exit strategy: If the provider fails you, you should be able to migrate clients out. Make sure you can export data, and check how locked-in you are.

Service level with your clients: When you promise support/uptime to your clients, you need to deliver — so your upstream provider's reliability is part of your service promise.

🧭 Example Providers to Consider

Here are a few that show up often in reviews for reseller hosting. (Not an endorsement, you'll still want to evaluate carefully for Bangladesh context, pricing, local support.)

GreenGeeks – noted for eco-friendly hosting, decent reseller features.
Cybernews

HostGator – established brand, reseller plans with many features.
Cybernews

Others: you might also look at providers with strong local/regional support or data centers near your clients (for latency).