Here's what I found about HelpSquad, a technical/customer support outsourcing provider, and how it stacks up among peers in 2025.

HelpSquad Overview
1. Company Overview

HelpSquad is a 24/7 omnichannel BPO (business process outsourcing) firm offering customer service through phone, email, live chat, SMS, and social media.
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They also provide back-office support like data entry, order processing, virtual assistance, research, bookkeeping, and FAQ/knowledge base management.
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BruntWork

2. Global Reach & Infrastructure

Founded in 2015 with operations in the USA, Philippines, South Africa, Central America, Eastern Europe, and more.
hirehoratio.com
helpsquad.com
BruntWork

Proprietary contact center software enables customization, reporting, and agent gamification (e.g. "6-squad structure").
hirehoratio.com
helpsquad.com

3. Tech & AI Features

Integrates AI—including a ChatGPT-powered "Hue" Agent Assist—to automate up to 80% of routine inquiries while keeping human agents ready.
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hirehoratio.com

No third-party vendors; HelpSquad owns its platform. It supports integrations with CRM tools like Zendesk, HubSpot, Salesforce, Freshworks, etc.
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4. Pricing & Trial

Extremely cost-effective: plans start as low as $8–$8.50/hour or $500/month for part-time, $1,560/month for full-time.
helpsquad.com
Hiver

Offers a free 14-day trial with no long-term commitments required.
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Hiver
digitalmindsbpo.com

5. Security & Compliance

HIPAA and PCI compliant—suitable for industries with strict security requirements such as healthcare and finance.
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6. Industry Verticals & Client Feedback

Serves a wide range of industries: e-commerce, SaaS, finance, healthcare, legal, real estate, transportation, education, marketing, insurance, and more.
hirehoratio.com
BruntWork
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Clients have praised the service quality, affordability, and integration ease. For example, Mason Bottle noted "The price is excellent for the quality of the service."
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Peer Comparison — Top Outsourcing Providers

Here's how HelpSquad compares with other top providers in 2025:

Provider   Key Strengths   Pricing / Trial Available
HelpSquad   Omnichannel, AI-powered (Hue), global ops, HIPAA/PCI compliant, affordable   $8–$8.50/hr; $500–$1560/mo; 14-day trial
Hiver

PartnerHero   Custom-built teams, strong SaaS / tech focus   $10/hr; free consultation
Fullview AI
Hiver

TaskUs   AI+human hybrid models, next-gen CX, high scalability   ~$15/hr; enterprise scope
hirehoratio.com
Hiver

Teleperformance   Massive global infrastructure, compliance, large-scale enterprise services   Custom, starts around $25/hr
Hiver

TELUS International   CX, technical support, AI, cybersecurity (SOC)   Custom; enterprise scale
Hiver

Concentrix/Webhelp   CX strategy, automation, multilingual support   Custom; enterprise focus
Hiver

TTEC   CX platform integration, digital transformation, QA   $20–30/hr; enterprise orientation
Hiver

SupportYourApp   Technical customer support focused on tech clients (SaaS, fintech, healthcare)   Not listed; specialized focus
Wikipedia
Why HelpSquad Stands Out

Cost-Effective + Flexible: Great value with no long-term contracts—ideal for startups and SMBs.

Tech-Driven Approach: Proprietary AI and platform, agent gamification, seamless CRM integrations.

Global & Compliant: Diverse ops footprint and security certifications make them enterprise-ready.

Vertical Versatility: Broad list of industries and bespoke service offerings (back-office, tech support, social media, etc.)

Next Steps

Interested in quotes or scale options? I can fetch updated pricing or service customization details.

Want alternatives better suited for large enterprises or tech-heavy workflows? I can elaborate on firms like TaskUs, TELUS, or SupportYourApp.